Film FAQs
- How do I purchase access to the film?
Click here and follow the prompts to book your access
- What do you get with the access price?
Access tickets are €4.99 + ticketing fee. Each ticket will allow the ticket holder to screen the concert film on 1 screen only. If you want to stream the film on more than 1 screen, you will need to purchase more tickets.
- Where can I watch the film from?
Screening of the film is available to view from the U.S. only.
- What time will the film be streamed / can I watch after the stream?
The film will be streamed at 7PM (CST), however the film will be available to watch for 3 days after the release time, so if you watch at the initial stream time, you can watch afterwards.
- I am having issues booking an access ticket
If you are experiencing technical difficulties booking your ticket/s, please contact support@ticketco.events and they will be able to help you with your query. Please be aware that support is available Mon-Fri 8.30am – 5pm GMT time.
- Do I have to buy an Ireland in Music CD to continue the purchase?
No, the CD is an optional add-on to your ticket. If you do not wish to the CD to your purchase, please click on the ‘Please Continue’ button at the bottom of the page and continue with your purchase.
- I've lost my confirmation email, what do I do?
Your confirmation email will contain your link to watch the film.
If you have any issues locating your confirmation email, try searching for an email from ‘TicketCoAS’ with ‘ref number’ in the subject line. If you can’t find it in your Inbox, please check your junk mail.
If you still can’t find it, go to https://milwaukeeirishfest.ticketco.events/ie/en and use the ‘Find your purchased tickets’ box. Follow the instructions to get a new email set to you. Then, follow the link and ‘download’ the PDF of your ticket and find the five-digit ‘Reference code for the purchase’. Head to https://ticketco.events/stream and enter your five-digit code to access the stream.
- How do I join the stream?
Your confirmation email will contain your link to watch the film and a ‘How it Works’ section to help you set up your stream.
If you are streaming the event on your laptop, phone or tablet/iPad we would suggest using Google Chrome.
If you are streaming the event on your TV, we would suggest using Chrome Cast, Screen Mirroring (Android phones and tablets) or AirPlay (for iPhones and iPads). Please be aware that the system is not supported on all Smart TV browsers, so this option might not work for you. Alternatively, you can also connect your laptop to your TV using a HDMI or via Bluetooth if your laptop and TV have this option.
If you still have issues visit the FAQ’s page which contains detailed information on how to stream in different devices.
- The live stream page is not loading
Remember that the stream does not begin until 7pm CST on March 6. You will not be able to view the stream until then. Once the stream begins, if you are having issues with the stream loading, refresh your browser and try again or try a different browser.
- During the start of the live stream: I can only see white numbers
Then you’re in the right place! This is the countdown to the broadcast.
- I've logged in to the stream but the picture seems frozen
Make sure you hit the little play icon.
- I'm not hearing any sound, help!
Please click on the sound button to activate sound if there is no sound in the broadcast. Also check your laptop or TV settings if you're projecting onto the TV.